How should I wash and care for the clothes?
Since all your clothing items are made with high-quality materials, it’s advisable to use dry cleaning to maximize their lifespan and maintain their premium quality. However, for added convenience, machine washing is also a suitable option.
Is it possible to modify or cancel my order after placing it?
Yes, you can make changes or cancel your order within 24 hours for preorders. For regular orders (non-preorders), modifications can be made before they are shipped.
What are the shipping costs?
Shipping costs vary based on package size and destination. For domestic orders in the US, it can start at $8 or more. For international orders, such as those to the UK, Canada, and the Netherlands, it can range from £40+, 70CAD+, or €40+.”
Do you offer international shipping?
Yes, we do offer international shipping. Please note that international orders may be subject to Duty fees & Taxes, which you will be responsible for paying directly to the shipping carrier upon delivery.
How long does delivery usually take? / Can I track my order?
For regular orders, delivery typically takes 5-7 days. We ship regular orders within 1-3 days, and the exact delivery time depends on the carrier chosen at checkout, which can range from 1-14 days. You can track your order with the chosen carrier for precise delivery details.
For preorders, please allow 4-6 weeks for it to be shipped.
Yes, a tracking number will be provided.
What is your return policy? / How do I return an item?
You can return any item purchased within 15 days of receiving it if it has defects or faults.
To initiate a return, please contact us first at email@example.com. We will provide you with a shipping label, and you can send the item to the nearest appropriate carrier.
What payment methods do you accept?
We accept all major credit and debit cards, including VISA, MASTERCARD, AMEX, JCB, as well as convenient payment methods like Apple Pay, Google Pay, Venmo, and Meta Pay.
Additionally, we offer a payment plan option where you can split your payment into 4 installments over a 6-week period. You can find more information during checkout using Shop Pay.”
Is my personal information secure with you?
Absolutely, your trust in us is invaluable. Your personal information is treated with the utmost respect, and we have no intentions other than maintaining your privacy and security.”